Who we are
Effective Date: May 20, 2025
UX Labs Collective (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit uxlabscollective.com (the “Site”), which is built on the WordPress platform. It also outlines your rights under privacy laws in Canada, the United States, and the European Union (GDPR).
By using this Site, you consent to the practices described below.
1. Information We Collect
When you submit a message through our contact form, we collect the personal information you provide, including your name, email address, and any content included in your message.
In addition, we may collect technical data such as your IP address, browser type, device information, and pages visited during your session. This information is collected automatically through standard analytics tools and WordPress functionality.
2. How We Use Your Information
We use your submitted information to respond to your inquiries and manage communications related to your request. Technical information helps us improve website performance, security, and usability.
We do not collect payment details, as our website does not offer transactional services.
We do not use your information for unsolicited marketing and do not engage in automated decision-making or profiling.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:
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Your consent, when you voluntarily submit information through the contact form
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Our legitimate interest in operating and improving the website
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Compliance with legal obligations
You have the right to withdraw your consent at any time.
4. Sharing Your Information
We do not sell or rent your personal information. Your data may be shared with trusted service providers who support our website operations, including WordPress-hosted servers, email delivery platforms, and website analytics providers. These third parties are required to protect your information and only use it as necessary to provide their services.
We may also disclose personal data if required by law or to protect our legal rights.
5. Cookies and Analytics
This Site uses essential cookies required for functionality and may use tools such as Google Analytics to gather anonymous usage data. These tools collect information like time spent on pages, browser types, and how visitors arrived at the Site.
Cookies can be controlled or disabled through your browser settings. If you are in a jurisdiction that requires it, we will request your consent before setting non-essential cookies.
6. Data Retention
We retain personal information only as long as necessary to respond to your inquiry or comply with legal obligations. Contact form submissions may be stored in secure email systems or WordPress databases for record-keeping and administrative purposes.
7. Your Rights
Depending on where you are located, you may have the right to:
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Access the personal data we hold about you
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Correct or update inaccurate information
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Request deletion of your data
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Restrict or object to certain uses of your data
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Withdraw consent where applicable
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Lodge a complaint with a data protection authority
To exercise any of these rights, please email privacy@uxlabscollective.com. We will respond within a reasonable timeframe and in accordance with applicable laws.
8. Data Security
We take reasonable measures to protect your personal information, including using secure WordPress plugins, HTTPS encryption, and limiting access to contact form data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International Transfers
If you are accessing this Site from outside Canada or the United States, please be aware that your information may be transferred to, processed, and stored in countries where data protection laws may differ. We take steps to ensure your data remains protected regardless of location.
10. Children’s Privacy
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal data without parental consent, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
UX Labs Collective
info@uxlabscollective.com